ai99 Frequently Asked Questions

ai99 requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or birth certificate are all accepted. You will also need to provide proof of your payment method, such as a screenshot of your bKash or Nagad account registered in your name. Most KYC submissions are reviewed and approved within 24 hours.

Use the 'Forgot Password' link on the ai99 login page to reset your password. Enter your registered email address or mobile number and you will receive a reset link or OTP within a few minutes. If you do not receive it, check your spam folder or contact our 24/7 live chat support team, who can assist with account recovery after verifying your identity.

No — ai99 strictly allows one account per player. Opening multiple accounts (multi-accounting) is a violation of our Terms and Conditions and will result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation before it triggers an automated detection flag.

To permanently close your ai99 account, contact our support team via live chat or email at [email protected] with a written request to close your account. Any remaining balance will be processed as a final withdrawal to your registered payment method before closure. Note that account closure is different from self-exclusion — if gambling is becoming a problem, self-exclusion may be a more appropriate first step.

bKash deposits on ai99 are credited instantly in the vast majority of cases — typically within 30 seconds to 2 minutes of a successful transaction. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation (showing the Transaction ID) and share it with our live chat support team, who can manually verify and credit the amount.

The minimum deposit on ai99 is ৳200 BDT, which applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit limit for standard accounts, though very large deposits may be subject to routine verification checks as part of our anti-money laundering compliance procedures.

The minimum withdrawal on ai99 is ৳500 BDT. Withdrawals are processed to the same payment method used for deposits — bKash, Nagad, Rocket, or bank transfer. Standard withdrawals are processed within 1–4 hours during business hours. Larger withdrawals may require additional verification and can take up to 24 hours.

ai99 does not charge any platform-level fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their standard transaction charges depending on the transfer type. We recommend checking your provider's fee schedule before initiating large transactions to avoid surprises.

Yes — ai99 fully supports deposits and withdrawals via Nagad, Rocket, and Upay, in addition to bKash. All four mobile financial services are available to Bangladeshi players and process at the same speed. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank are also accepted, though bank transfers typically take longer to process than mobile wallet transactions.

Withdrawal delays on ai99 are most commonly caused by a pending KYC verification, an active withdrawal hold on bonus funds that have not yet met wagering requirements, or a high-volume processing period. If your withdrawal has been pending for more than 4 hours, contact our support team via live chat with your withdrawal reference number and we will investigate immediately.

To bet on cricket on ai99, navigate to the Cricket section from the main menu, select the match you want from the upcoming or live fixtures list, and choose your market — match winner, top batsman, total runs, or dozens of other options. Add your selection to the bet slip, enter your stake in BDT, review the potential payout, and confirm. Live cricket betting is also available for matches in progress.

Yes — ai99 covers major cricket tournaments including the BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC Test series, and bilateral series featuring the Bangladesh Tigers. During peak tournament seasons, ai99 offers expanded markets, boosted odds, and dedicated match promotions that are announced via our platform notifications.

ai99 offers an extensive slots library spanning classic 3-reel slots, modern 5-reel video slots, jackpot slots, and Megaways titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You can filter by provider, volatility, or feature type from the Slots section. All games use certified Random Number Generator technology to ensure fair outcomes on every spin.

Yes — ai99 is fully optimised for mobile play. The platform runs directly in your mobile browser (Chrome, Firefox, Safari) with no app download required. All games, deposit functions, withdrawal requests, and account management tools work seamlessly on Android and iOS devices. The mobile interface automatically adapts to your screen size for a smooth betting experience on the go.

Return to Player (RTP) percentages on ai99 vary by game and are set by the individual game providers, not by ai99. Most slots in our library have RTPs ranging from 94% to 97%, with many Pragmatic Play and NetEnt titles sitting at 96% or above. You can find the specific RTP for any game in its information or paytable panel, accessible via the 'i' icon before starting a session.

ai99's live casino section, powered by Evolution Gaming and Ezugi, features real-time tables for baccarat, roulette, blackjack, teen patti, andar bahar, and game show titles like Crazy Time and Lightning Roulette. Tables are streamed in HD 24 hours a day from professional studios, and many tables offer a wide BDT betting range to accommodate both casual players and high rollers.

The ai99 welcome bonus is awarded automatically on your first qualifying deposit — you do not need a promo code. The bonus percentage and maximum amount are displayed on the current promotions page within your account. To claim it, simply make a deposit that meets the minimum qualifying amount. The bonus is credited to your account within a few minutes of your deposit being confirmed.

Wagering requirements on ai99 bonuses specify how many times you must play through the bonus amount before it converts to withdrawable cash. The exact multiple varies by promotion and is displayed clearly in the bonus terms before you accept the offer. ai99 recommends reading the full terms of any bonus before activating it so you have a clear picture of the conditions attached.

Yes — if you prefer to play without bonus funds and avoid wagering requirements entirely, you can opt out of the welcome bonus and other promotions via the Promotions settings in your account dashboard before making a deposit. Once a bonus has been applied to your account, it cannot be removed without forfeiting the bonus balance, so opting out must be done in advance.

ai99 rewards regular players through a tiered loyalty programme. As you accumulate betting activity on the platform, you progress through VIP tiers that unlock benefits including higher withdrawal limits, personalised account managers, faster processing times, exclusive reload bonuses, and invitations to special events. Details of the current VIP programme structure are available in the Promotions section of your account.

ai99 is a safe and reliable platform built on industry-standard security infrastructure. All data transmitted between your device and our servers is protected by 256-bit SSL encryption, and all financial data is encrypted at rest. Our platform uses certified Random Number Generators for all casino games to ensure fair play. We also enforce strict anti-money laundering and KYC procedures to protect every player's account integrity.

ai99 operates as an online betting platform serving Bangladeshi players and uses internationally recognised security and fair-play standards. We do not make specific claims about local regulatory status, as online gambling law in Bangladesh continues to evolve. Players are responsible for understanding and complying with the laws applicable in their own jurisdiction before accessing the platform.

The minimum age to register and play on ai99 is 21 years old. Age is verified during the mandatory KYC process using government-issued identification. Any account found to be registered by a person under the age of 21 will be immediately and permanently suspended, and all associated funds will be withheld pending investigation. ai99 operates a strict zero-tolerance policy on underage gambling.

To self-exclude from ai99, contact our support team via live chat or email at [email protected] and request a self-exclusion. Your account will be suspended within one hour for a minimum period of 6 months, and all marketing communications will be stopped immediately. During the exclusion period, the account cannot be reactivated under any circumstances. We also offer shorter time-out options of 24 hours to 1 month if you need a temporary break.