Privacy Policy — How ai99 Protects Your Data

1. Who We Are

This Privacy Policy is issued by ai99 ("ai99", "we", "us", "our"), the operator of the online betting and casino platform accessible at ai99.ws. ai99 is the data controller responsible for the personal information collected through the platform, including all registration data, transaction records, gameplay history and communication logs associated with your account.

ai99 primarily serves players located in Bangladesh and takes its data protection obligations seriously. This policy is written in plain English so that every player, regardless of their technical background, can understand exactly how their information is handled. If any part of this policy is unclear, please contact our support team for clarification before continuing to use the platform.

2. Data We Collect

The table below summarises the categories of personal data ai99 may collect about you, together with specific examples of the data points within each category.

Category	Examples	When Collected
Identity Data	Full name, date of birth, national ID or passport number, photograph	Registration & KYC verification
Contact Data	Email address, mobile phone number, residential address	Registration & account updates
Financial Data	bKash / Nagad / Rocket account numbers, bank account details, transaction history	Deposit, withdrawal & payment processing
Technical Data	IP address, device type, browser type and version, operating system, session tokens	Every platform visit
Usage Data	Pages visited, games played, bets placed, session duration, click paths	Every platform session
Communications Data	Live chat transcripts, email correspondence, support ticket content	When you contact our support team
Responsible Gaming Data	Deposit limits set, self-exclusion periods, reality check preferences	When you configure responsible gaming tools

ai99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health information. If you voluntarily disclose such information during a support interaction, we will treat it with the highest level of confidentiality and will not process it beyond the scope of resolving your specific query.

3. How We Collect Your Data

3.1 Direct Interactions

The majority of data we hold about you is provided directly by you when you register an account, complete identity verification, make deposits or withdrawals, participate in promotions, configure your responsible gaming settings, or contact our customer support team.

3.2 Automated Technologies

When you visit ai99.ws, our servers automatically record technical data including your IP address, browser type, device identifiers, and pages accessed. This is standard practice across all web platforms and is necessary to maintain the security and performance of the ai99 service. We also use cookies and similar tracking technologies as described in Section 7.

3.3 Third-Party Sources

In certain circumstances, ai99 may receive personal data about you from third-party sources, including:

• Identity verification service providers engaged to conduct KYC checks on our behalf.
• Payment processors such as bKash, Nagad, Rocket, Upay and banking partners, who provide transaction confirmation data.
• Fraud detection and anti-money laundering screening services.
• Publicly available sources where we have a legitimate reason to verify information you have provided.

4. How We Use Your Data

ai99 uses your personal data only for the purposes set out in this section. We do not use your data for any purpose that is incompatible with the original reason it was collected without first seeking your consent.

• Account creation and management: To register your account, verify your identity, maintain account records, and process account closure requests.
• Transaction processing: To facilitate deposits, withdrawals and any associated currency handling through bKash, Nagad, Rocket, Upay, and banking partners operating in Bangladesh.
• Service delivery: To provide access to betting markets, casino games, promotional offers, and all other features of the ai99 platform.
• Customer support: To respond to your queries, complaints and requests, including processing responsible gaming tool activations.
• Legal compliance: To fulfil obligations under anti-money laundering regulations, Know Your Customer requirements, and any lawful requests from competent authorities.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, multi-accounting, collusion, and other prohibited conduct.
• Platform improvement: To analyse aggregated usage patterns and improve the performance, features and user experience of the ai99 platform.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit and reality check tools effectively.
• Direct communications: To send you important account notices, security alerts and policy updates. Marketing communications are only sent where you have opted in and can be unsubscribed at any time.

5. Legal Basis for Processing

ai99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the ai99 service under the account agreement you enter into at registration — including identity verification, payment processing and service access.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering, counter-terrorism financing, and data retention obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, abuse detection and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit, freely given consent that can be withdrawn at any time.

6. Data Sharing & Disclosure

6.1 Service Providers

ai99 shares personal data with carefully selected third-party service providers who process data on our behalf and under our instructions. These include identity verification providers, payment processors, fraud detection platforms, cloud hosting services, and customer support software providers. All third-party processors are contractually bound to handle your data securely and only for the specified purpose.

6.2 Legal and Regulatory Disclosure

ai99 may disclose personal data to law enforcement agencies, regulatory bodies, courts or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of ai99, our players or the public. ai99 will, where legally permissible, notify affected players of any such disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, asset sale or restructuring involving ai99, personal data held about players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any material change in data controller identity or data processing practices that arises from such a transaction.

6.4 No Sale of Personal Data

ai99 does not sell, rent, lease or otherwise transfer your personal data to third parties for their own independent commercial purposes. This prohibition applies without exception.

7. Cookies & Tracking Technologies

ai99 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, detect fraud, and measure platform performance. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming configurations, so you do not need to reset them on every visit.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which helps us identify areas for improvement. No individual player is identified through analytics data.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and multi-account identification.

You may configure your browser to refuse or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in to your ai99 account and using the platform's core features.

8. Data Retention

ai99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of the active account relationship and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction for financial compliance purposes.
• Customer support communications: Retained for 3 years from the date of the interaction, unless the communication is relevant to an ongoing dispute or investigation.
• Technical and usage data: Retained in anonymised, aggregated form indefinitely for platform analytics. Identifiable technical logs are retained for 12 months.
• Marketing consent records: Retained for the duration of the consent period and for 2 years after consent is withdrawn, as evidence of the consent having been given.

When data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

9. Your Rights

As a player on the ai99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] or via live chat. We will respond within 30 days of receiving a verified request.

• Right of Access: You may request confirmation of whether ai99 processes personal data about you and, if so, a copy of that data along with information about how it is used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections (such as name changes) may require documentary evidence.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Object: You may object to processing of your personal data where we rely on legitimate interests as the legal basis. You may also object to processing for direct marketing purposes at any time, without needing to provide a reason.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10. Data Security

ai99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for all personal and financial data stored on our infrastructure.
• Role-based access controls ensuring that staff can only access personal data that is strictly necessary for their specific job function.
• Multi-factor authentication requirements for all internal administrative access.
• Regular security assessments and penetration testing of the ai99 platform and supporting infrastructure.
• Formal incident response procedures, including a breach notification process that meets our obligations to affected players.
• Ongoing staff training on data protection obligations and information security best practices.

While ai99 takes every reasonable precaution, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your account by using a strong, unique password and not sharing your login credentials with any other person.

11. Children's Privacy

The ai99 platform is strictly intended for adults aged 21 years and over. ai99 does not knowingly collect, store or process personal data relating to individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered on the ai99 platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

12. Changes to This Policy

ai99 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will provide advance notice to registered players via email and a prominent notification within the platform. The revised policy will display the updated effective date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the ai99 platform following notification of any changes constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you should cease using the platform and contact our support team to request account closure.

13. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ai99 has handled your personal data, please contact our Data Protection team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week via the ai99 platform
• Response Time: Privacy and data rights requests are acknowledged within 5 business days and responded to in full within 30 days

ai99 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response, you retain the right to escalate your complaint to the appropriate data protection authority in your jurisdiction.