Player Safety & Wellbeing

Responsible Gaming at ai99 — Play Smart, Stay Safe

Gambling at ai99 is designed to be an enjoyable form of entertainment. We are fully committed to giving every player across Bangladesh the tools, information and support they need to keep their gaming experience positive, controlled and within healthy boundaries at all times.

21+ Minimum Age

24/7 Support Available

5+ Protection Tools

Free All Safeguards

21+

Strictly for Adults Aged 21 and Above

Access to the ai99 platform is restricted to individuals who are 21 years of age or older. This is a non-negotiable policy enforced through mandatory identity verification at account level. ai99 operates a zero-tolerance policy on underage gambling. If we identify or suspect that a player is under the minimum age, the account will be suspended immediately and all funds held pending investigation. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

Our Responsible Gaming Tools

Every ai99 account comes equipped with a full suite of responsible gaming controls. All tools are free to activate, take effect immediately, and can be managed directly from your account settings or via our support team.

Deposit Limits

Set a daily, weekly or monthly cap on the total amount you can deposit into your ai99 account. Once a limit is active, it cannot be increased for at least 24 hours after the change request — giving you a cooling-off window before any upward adjustment takes effect. Reducing a limit takes effect immediately.

Loss Limits

Define the maximum net loss you are comfortable with over a chosen period — daily, weekly or monthly. When your loss reaches the threshold you have set, ai99 will automatically prevent further betting activity for the remainder of that period. This tool helps protect your bankroll without requiring you to monitor every session manually.

Session Time Limits

Set a maximum session duration so that ai99 automatically reminds you — or logs you out — when you have been playing for the length of time you specified. Research consistently shows that time awareness is one of the most effective safeguards against problematic gambling behaviour.

Reality Checks

Enable periodic reality-check pop-ups that appear at intervals you choose — every 15, 30 or 60 minutes. Each notification shows how long you have been playing in your current session and gives you a clear prompt to review whether you want to continue, take a break, or stop for the day.

Time-Out (Cool-Off)

Take a short break from the ai99 platform for a defined period: 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account is temporarily suspended — you cannot log in, place bets, or make deposits. Any pending withdrawals are processed normally. Time-outs activate immediately and cannot be reversed early.

Self-Exclusion

For players who need a longer break, self-exclusion suspends your account for a minimum of 6 months or permanently. During the exclusion period, your account cannot be reactivated under any circumstances. ai99 will also suppress any marketing communications to you for the full duration. To request self-exclusion, contact our support team directly — it takes effect within one hour of your confirmed request.

How to Activate Your Safeguards

Activating responsible gaming tools on ai99 takes less than two minutes. All controls are available directly from your account dashboard once you are logged in. If you prefer, our support team can activate any tool on your behalf — simply reach out via live chat and request the specific control you want applied. There is no charge, no waiting period for reductions, and no judgement. We treat every request with complete confidentiality.

Changes that restrict your access (lowering limits, activating time-outs, enabling self-exclusion) take effect immediately. Changes that increase access (raising deposit limits) are subject to a mandatory 24-hour review period to ensure the decision is intentional and considered.

Step-by-Step: Setting Up Your Limits

Log In to Your ai99 Account

Visit ai99.ws and sign in using your registered username and password. Ensure you are on a secure, private device before proceeding.

Navigate to Account Settings

Click on your profile icon in the top-right corner of the platform and select "Responsible Gaming" from the dropdown menu.

Choose Your Tool

Select from Deposit Limits, Loss Limits, Session Limits, Reality Checks, Time-Out, or Self-Exclusion. Each tool has a dedicated configuration panel.

Set Your Parameters

Enter the limit amount or time period that suits your needs. Review the confirmation screen carefully before saving.

Confirm and Save

Confirm your choice. Restricting controls activate instantly. You will receive an email confirmation for all changes made to your responsible gaming settings.

Recognising the Warning Signs

Responsible gaming starts with honest self-awareness. Problem gambling can develop gradually and is not always obvious from the inside. The following warning signs are widely recognised by addiction specialists as early indicators that gambling may be becoming harmful. If several of these apply to you, we strongly encourage you to reach out for support without delay.

Signs That Gambling May Be a Problem

You spend more money on gambling than you originally planned or can comfortably afford.
You find yourself chasing losses — betting more in an attempt to win back money you have already lost.
Gambling has started to interfere with your work, studies, family responsibilities, or relationships.
You feel irritable, restless or anxious when you are not gambling, or when you try to reduce how much you play.
You have borrowed money, sold possessions, or concealed the extent of your gambling from people close to you.
You continue gambling even after making firm decisions to stop or cut back.
Gambling feels less like entertainment and more like a compulsion or an escape from stress or difficult emotions.
You neglect eating, sleeping, or other daily activities because of time spent gambling.

Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, consider speaking with our support team or activating a time-out or self-exclusion period while you reflect.

Have you ever gambled with money that was set aside for essential expenses such as rent, food, or utility bills?

Have you tried unsuccessfully to cut down or control how much time or money you spend gambling?

Do you regularly think about gambling when you are doing other activities, or plan your next session well in advance?

Have you lied to friends or family about the amount of time or money you spend on gambling?

Do you gamble as a way to deal with stress, anxiety, depression, loneliness, or boredom?

Have you experienced financial difficulties — including taking loans or selling assets — specifically because of gambling losses?

After a losing session, do you feel a strong urge to return immediately to win your money back?

This self-assessment is for personal reflection only and does not constitute a clinical diagnosis. If you have concerns about your gambling behaviour, please contact our support team or speak with a qualified health professional.

Getting Help — You Are Not Alone

If you feel that gambling is becoming a problem for you or someone you care about, please reach out immediately. Our team at ai99 is trained to handle these conversations with empathy and complete confidentiality. Seeking help early is always the right decision.

Live Chat Support

Connect with a trained responsible gaming advisor via our 24/7 live chat. Available any hour of the day, every day of the year.

Email Our Team

Send a detailed message to [email protected] with the subject line "Responsible Gaming" for a prompt, private response.

Immediate Account Lock

Request an instant account suspension at any time via live chat or email. Our team will action this within 60 minutes of your confirmed request.

Third-Party Counselling

We encourage players to seek professional counselling if gambling is significantly affecting their mental health or daily life. Our team can point you toward appropriate resources.

Our Commitment to Responsible Gaming at ai99

At ai99, responsible gaming is not a box-ticking exercise — it is a foundational part of how we operate. We believe that the best betting experience is one that remains entertaining, affordable and within the control of the player at all times. Every feature, every promotion and every support interaction on the ai99 platform is designed with this principle in mind.

Bangladesh has a vibrant and growing online betting community, and ai99 is proud to serve that community with integrity. That means being equally committed to the safety of our players as we are to the quality of our games and markets. We invest significantly in responsible gaming infrastructure — including technology, staff training and player education — because we understand that the long-term health of the ai99 community depends on players staying in control.

Keeping Gambling Entertaining

The fundamental principle of responsible gambling is simple: gambling should always be treated as a form of paid entertainment, not as a source of income or a solution to financial difficulties. Before you place any bet on ai99, ask yourself whether you could comfortably afford to lose the amount you are about to wager. If the answer is no, that is a clear signal to stop, reduce your stake, or take a break.

Some practical habits that help keep gambling enjoyable include:

Setting a fixed entertainment budget for gambling each week and treating it like any other leisure spend.
Never gambling with money borrowed from others or money needed for rent, food, bills or other essentials.
Taking regular breaks during sessions — even a five-minute pause resets your perspective significantly.
Avoiding gambling when you are feeling stressed, upset, tired or under the influence of alcohol.
Keeping a record of your wins and losses so you have an accurate picture of your net spend over time.
Setting a strict stop-loss for each session and leaving the platform the moment you reach it.

Protecting Younger Family Members

If you share a device with family members, particularly children or teenagers, ai99 strongly recommends enabling device-level parental controls and ensuring that your ai99 login credentials are never stored in an accessible location. Always log out of your ai99 account when you have finished your session and never allow others to access your account on your behalf. Sharing your account credentials violates our Terms & Conditions and may result in account suspension.

Our Internal Standards

ai99 maintains strict internal procedures to support responsible gaming. Our platform monitors gameplay patterns for indicators of potentially problematic behaviour — such as significantly increased bet volumes, extended uninterrupted sessions, or rapid redepositing following losses. Where these patterns are detected, our responsible gaming team may proactively reach out to the affected player to check in and offer support tools. This monitoring is conducted with full respect for player privacy and in accordance with our Privacy Policy.

We also ensure that no ai99 promotional offer is designed or targeted in a way that could exploit or exacerbate problem gambling behaviour. Bonuses, free bets and promotions are subject to responsible gaming review before launch, and any player who has activated responsible gaming tools is automatically excluded from promotional communications that could conflict with their stated limits.

Play Responsibly — Enjoy ai99 on Your Terms

Responsible gaming tools are available to every ai99 player at no cost. Log in to your account to set your limits, or visit our FAQ for more information about how ai99 keeps your experience safe and enjoyable.